Returns / Exchange Policy

We invest a great deal of love and care in the making of each piece. As a company policy we do not provide refunds on any product sold. Once pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met). If for some reason, you are unsure of the size or we’ve missed a spot and you’d like to exchange them, you can write to us at within 7 days of receiving your order and someone from our customer care team will contact you and will guide you through the process of returning and exchanging the pieces. They may request for further information/photographs to assess your return request. Please assist them.

You can always contact us for any queries at

Exchange Disclaimer :

We want you to love your shopping experience with us, but if something isn’t right, do kindly let us know.

As a standard company protocol across all direct point of sales, Deshna Deepak does not endorse any return policy irrespective of a domestic or international order, neither on off the rack nor on made to order pieces except in case of the below mentioned exceptional scenarios:

  1. If the merchandise you have ordered from us is not received in good condition, is damaged or defective. 
  2. If there is an irreparable technical issue with an altered/ordered piece against the client specifications, for example – sizing issue, fabric covering, color mismatch, length issue, etc. 

In all the above scenarios, the client must notify about the issue over a call or Whatsapp during business hours but most importantly with an email stating the concerns clearly along with the images of the problem areas in the outfit within 24 hours of receiving it.

However, it is only after receiving an acknowledgment of the same from, you may send the outfit back to us for the necessary corrective actions. Unsolicited returns will not be received without authorization. The customer will be responsible to pick-up products sent without prior intimation. Once the garment is received by Deshna Deepak, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies with only based on the timelines and quality of the returned piece. While returning the outfit please ensure that the merchandise is unused, and is in a properly sealed condition as you received it, with its original packaging.

The decision however will be taken within 1-2 business days of receiving the outfit and you will be duly notified of the same.

All approved returns and/or exchanges are given in the form of credit notes with a maximum validity of 6 months and are redeemable solely at, The credit notes can be redeemed during the End of Season Sale period as well.

For all international exchanges the cost of shipping and customs clearance for you to send back your order and the cost to receive your exchange order will have to be borne by you. If there is a damaged product then we take care of the shipping costs only once we have confirmed such a situation in an email to you.

Product Colours

We have made every effort possible to ensure the colours are displayed as accurately as possible. We cannot guarantee your computer’s monitor will accurately display the true colour. If you have any questions about the colour of an item please contact prior to placing your order.

Pricing Policy

At Deshna Deepak, we are committed to providing our customers with the best prices for pieces that are handcrafted. Our products are sold online and through retail. The prices applicable are those indicated on the website on the date of the order. Once you have completed the purchase order, and before making payment, you will be provided with a final overview identifying the article(s) acquired and the total price (including shipping and taxes).


  1. All credit notes issued are for the MRP amount only and do not include any applicable shipping/duties or tax amount. 
  2. No returns or exchanges are allowed on discounted outfits. 
  3. All returns or exchanges are allowed for Deshna Deepak outfits bought from our own website.